Here’s how Motivity helped London Hire replace a triplicated paper system with instant digital records, ending the paper chase.
We have already helped 1000s engineers across the UK & Ireland to complete more than 4 097 483 electronic job sheets.
Managing Director
London Hire Limited provides accessible vehicle solutions to councils, charities and community transports across the UK, alongside total vehicle support and fleet management. With over 1,200 leased vehicles on the road, some worth close to £100,000 each, the company needed a faster, more reliable way to record deliveries, collections and vehicle condition. A triplicated paper system was holding them back. Motivity replaced it with a single digital platform, and the gains reached further than anyone at London Hire expected.
Every delivery and collection ran on paper, filled in by drivers at the roadside in the rain or the cold. Back at the office, forms went into a tray and didn’t always get filed. With vehicles worth up to £100,000, missing proof of condition meant damage couldn’t be recharged. “At times, two or three people would chase around trying to find one piece of paper.”
We rebuilt London Hire’s forms digitally, replicating them exactly. “Motivity offered us a two-month trial. Nothing off-the-shelf. They did all the work upfront, taking all our paperwork and converting it into a digital format.” Now every job lives in one place, from the on-hire tick sheet to photographic proof of condition.
The benefits soon reached the whole business. Parts are registered against each vehicle, so faulty components can be replaced under warranty rather than at London Hire’s expense. And because Motivity shows where every driver is, jobs go to whoever’s closest. “There’s no need to pull over to find out the next job. Now, we just ping all the jobs over, and the day gets done.”
Going digital turned compliance from a scramble into a routine, with documents sent to customers at the touch of a button. “When a job’s finished and the customer has signed it off, they can have a copy of the digital job sheet within minutes.” If they ask for another copy, the team simply enters the vehicle reg and sends it again.
Motivity also gives London Hire the data to make sharper financial calls, from annual spend reports that flag when a vehicle is best sold a year early to long-term manufacturer records. The support matches the software. “Normally when you put in a change request, you’d expect a three day wait, but often the requested changes are made within the hour.”
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