Here’s how Motivity helped JTM turn 72 paper job sheets a day into instant digital records, invoice within a day of every job, and free its admin team from hours of manual typing.
We have already helped 1000s engineers across the UK & Ireland to complete more than 4 097 483 electronic job sheets.
Director of Finance
Senior Engineer
JTM Service Limited sells, rents and maintains commercial laundry and warewashing equipment for the care home, hospital, facilities management, hospitality and animal care sectors, serving clients from the Scottish borders down to the Midlands. As they set out to grow, their paper-based workflow was becoming a brake on the business. Motivity helped JTM digitise the whole operation, from the first job of the day to the final invoice.
JTM wanted to grow: more engineers, wider coverage, more jobs. A paper-based system stood in the way. Engineers drove to the office to collect and drop off job sheets, which were then typed up by hand. “Logistically it was becoming a bit of a nightmare trying to get paperwork out to engineers and get their calls out to them for the next day.”
The scale of the problem was stark. Twelve engineers doing at least six jobs a day generated data from 72 jobs or more, each taking six or seven minutes to type up. Capturing a single day’s work could swallow a full day of admin. Older reports, meanwhile, sat in archive boxes in a warehouse, waiting to be dug out one at a time.
With Motivity, the moment an engineer presses ‘complete’, the job appears on the office screen. “Now, as soon as you press the ‘complete’ button, the information is there on the screen for the office to see.” That speed feeds straight into finance, where JTM meets a strict KPI to invoice within a day of every job, getting money in faster.
The office can now see where every engineer is at any moment, so urgent calls go to whoever is closest and clients get straight answers. “You have an answer when somebody rings. You can say the engineer is en route to you now, or is running a bit late. It keeps clients happy.”
Motivity also made stock control simple: engineers log the parts they use against each job, leaving a clear trail for restocking the vans. And the working day ends cleanly. “You finish your last job, press ‘complete’ and that is you done for the day.” No evening tidying paperwork, and mornings can be planned in advance rather than lost to phone calls.
The only way to validate and verify Motivity’s use and impact is by looking at what other businesses have to say about us
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FIELD SERVICE MANAGEMENT
Arūnas Eitutis
Founder & CEO
FIELD SERVICE MANAGEMENT
Serhiy Tereshchenko
Head of Product
FIELD SERVICE MANAGEMENT
Lina Banaitytė
Senior Account Executive
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