One operation administration software for resource, employee, task, and time management. Digital field service management has never been easier with Frontu.
Track the lifespan of your equipment, schedule maintenance, get notified when a failure occurs, and automatically designate the right team members.
With Frontu, all manual processes are eliminated and workers can simply inform management about progress, obstacles, or needs with the click of a few buttons.
The first-time fix rate indicates the percentage of time it takes for a technician to fix a customer’s problem at the first go without any additional help, preparation, or parts.
All vital information in one place. Find customer job history, materials, equipment details and task requirements directly in Frontu app on mobile devices.
With Frontu, we no longer deal with any paper reports. The end customer creates a task, and we receive it directly in the app.
Head of Service Department
Mobile app streamlines HVAC service management by providing real-time data access, offline syncing, and automatic schedule updates. It enables technicians to view work order histories and documents, while instantly sending reports.
93%
increased job satisfaction
40%
reduction in operational costs
32%
increase in mobile worker productivity
30%
faster response times
Reach your team and manage their work in real-time wherever you are. Employees can register task statuses, log in their progress, and client requests, allowing you to always be on top of all your onsite and offsite operations.
Forget about long and tedious administrative tasks – we’ve got you covered. Frontu allows optimizing and automating periodic and recurring administrative procedures so that you and your team could focus on what matters the most – providing excellent service.
Embrace digitization with predictive maintenance functionality. The feature automatically detects system or equipment failures and registers them on the Frontu platform as a task.
Never run out of materials and equipment. Our Equipment feature allows creating, editing, reassigning, installing, removing, and adding jobs/materials to tasks and warehouse information. You can move the equipment from the object to the warehouse and vice versa.
What is a field service management system?
A field service management software is a technician-first digital system designed to take care of a company’s resources and employees, that work outside headquarters, company premises, or on the client’s property. A digital solution helps gather information from different departments into one system where both employees and management can plan tasks, track assets, and assess the company’s progress.
Who uses field service management software?
FSM software is designed for field service companies to manage their front-line workers better. Any size business can benefit from digital solutions like field service management systems as such tools give you more control of service operations.
Is it possible to link a specific piece of equipment to a customer and object?
Yes, it is. We offer an Equipment module that allows you to link and unlink particular types of equipment to specific customers and locations (objects). For instance, if one of your clients needs 10 new ventilators installed, you can add this equipment to that client, and it will automatically update the warehouse status.
Can I add documents like user manuals together with equipment for all app users to see?
Yes, there is an option to add and link documents to Client, Object (location), and Equipment. Whenever an app user opens a task, they will be able to see this information
How can customers follow tasks, history and send task requests?
Your customers can easily, with very few simple steps, send you a task request. But make sure your customers have access to the Customer platform, which can be used as an app or web. Customers can follow a live task status, history, and change information about a specific location (object) or contact person on the platform.
Our customers keep requesting the wrong equipment because they don’t know which is which. Do you have a solution for this?
Make sure your customers use NFC, QR, Barcode stickers on equipment – so when the customer needs to send you a task request, they can just scan the code on equipment, and the system recognizes which equipment is this and will add it to the request.
Can I add additional columns or fields to a task?
Yes, we offer a Custom Field feature that is available for Pro plan users. It allows adding custom fields to each task. You can find more information here.
How can I solve an issue when a customer is not on the site, but we need a signature to finish a task?
We recommend you try our remote signature feature, which enables your customers to sign tasks wherever they are. For this, customers can use the QR/NFC tag functionality, scan the code when they are available and sign the task using a digital signature. You can request a customer signature via email or Customer Platform.
Can technicians work with no internet connection?
Yes, as you can’t predict the course of many field service tasks, we optimized our solution to be used online and offline. Most of our customers work in places where there is no internet connection, or it is limited. You can use the app in offline mode, and when the connection is restored, the system will automatically add updates. Read more.
What devices should I use?
Frontu supports mobile phones and tablets with the Android operating system. You can download and install our app on your frontline workers’ devices and use the backend coding for the management team. Here we give more in-depth information about device specifics.
Do you provide onboarding to use the Frontu solution?
We provide team training and onboarding to ease your journey to digital field service management. In addition, on our app and web, you can find an online live chat to ask questions, our library, and know-how resources.
What languages does Frontu support?
For now, we support English, Ukrainian, Estonian, Latvian, Lithuanian, Finish, Russian, Spanish. But we never stop improving and keep updating our language list.
How can I get a demo?
You can request a meeting with our representative to do a quick tour of system functionalities to learn how to use them. If a trial account is needed, our representative will help to set it up for you. You can request a demo meeting here.
Can we integrate Frontu with our existing in-house systems?
We have experience with different integrations, and for that, we provide API documentation. In many cases, it’s enough for customers to do integration without our help.
Do you have business intelligence analytics?
We have a general dashboard to get an overall picture of what is going on with your business. However, bigger companies use our Microsoft Power BI add-on to create reports and dashboards they need.
How much does Frontu cost?
The cost varies depending on Your needs. You can always navigate to the Pricing page found at the top of our website to find a detailed breakdown of our fees.
Is it possible to integrate with CRM or ERP software?
Yes, the integration is possible with external CRM or ERP.
Is there any support after I buy a Frontu plan?
Yes, our live customer support is available between 9:00 – 17:00 (EET).
Also, you can always use our Help Center. Support from the app is available if you go to Menu > “Chat with a person”
What device specs do you recommend for optimal use?
Minimal system requirements are:
The only way to validate and verify Frontu’s use and impact is by looking at what other businesses have to say about us
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