A field service management software is a technician-first digital system designed to take care of a company’s resources and employees, that work outside headquarters, company premises, or on the client’s property. A digital solution helps gather information from different departments into one system where both employees and management can plan tasks, track assets, and assess the company’s progress. 

FSM software is designed for field service companies to manage their front-line workers better. Any size business can benefit from digital solutions like field service management systems as such tools give you more control of service operations. 

Yes, it is. We offer an Equipment module that allows you to link and unlink particular types of equipment to specific customers and locations (objects). For instance, if one of your clients needs 10 new ventilators installed, you can add this equipment to that client, and it will automatically update the warehouse status.

Yes, there is an option to add and link documents to Client, Object (location), and Equipment. Whenever an app user opens a task, they will be able to see this information.

Your customers can easily, with very few simple steps, send you a task request. But make sure your customers have access to the Customer platform, which can be used as an app or web. Customers can follow a live task status, history, and change information about a specific location (object) or contact person on the platform.

Make sure your customers use NFC, QR, Barcode stickers on equipment – so when the customer needs to send you a task request, they can just scan the code on equipment, and the system recognizes which equipment is this and will add it to the request.

Yes, we offer a Custom Field feature that is available for Pro plan users. It allows adding custom fields to each task. You can find more information here.

We recommend you try our remote signature feature, which enables your customers to sign tasks wherever they are. For this, customers can use the QR/NFC tag functionality, scan the code when they are available and sign the task using a digital signature. You can request a customer signature via email or Customer Platform.

Yes, as you can’t predict the course of many field service tasks, we optimized our solution to be used online and offline. Most of our customers work in places where there is no internet connection, or it is limited. You can use the app in offline mode, and when the connection is restored, the system will automatically add updates. Read more.

Frontu supports mobile phones and tablets with the Android operating system. You can download and install our app on your frontline workers’ devices and use the backend coding for the management team. Here we give more in-depth information about device specifics.

We provide team training and onboarding to ease your journey to digital field service management. In addition, on our app and web, you can find an online live chat to ask questions, our library, and know-how resources.

For now, we support English, Ukrainian, Estonian, Latvian, Lithuanian, Finish, Russian, Spanish. But we never stop improving and keep updating our language list.

You can request a meeting with our representative to do a quick tour of system functionalities to learn how to use them. If a trial account is needed, our representative will help to set it up for you. You can request a demo meeting here.

We have experience with different integrations, and for that, we provide API documentation. In many cases, it’s enough for customers to do integration without our help.

We have a general dashboard to get an overall picture of what is going on with your business. However, bigger companies use our Microsoft Power BI add-on to create reports and dashboards they need.