Here’s how Motivity helped Central Heating Services migrate its 50 engineers onto modern smartphones and integrate with every customer’s systems, all without re-programming their bespoke back office.
We have already helped 1000s engineers across the UK & Ireland to complete more than 4 097 483 electronic job sheets.
Verticalsoft (CHS IT Service Provider)
Central Heating Services (CHS) installs, services and repairs gas appliances and heating systems for private homeowners, letting agents and landlords, with a team of 50 engineers covering around 60,000 properties across the UK each year. From its base in Farnborough, CHS needed to move off ageing mobile technology and connect cleanly with the varied systems its large customers use. Motivity delivered the switch without disruption, and without a costly rebuild.
CHS ran its workflow on Masternaught Three-X, but it only worked on ageing Windows devices with no route to iPhone or Android, and replacing a lost phone was a struggle. Worse, every large customer, from councils to housing associations, ran a different system CHS had to feed data into. “We needed a system that could dovetail into other people’s systems.”
CHS didn’t want to re-programme their bespoke back office to suit a new app. Instead, Motivity wrote a complete interface to replicate their existing setup, so the migration slotted straight in. “It works very well and all the comments I get back from engineers are favourable.”
Rather than switch everyone at once, CHS went live with a couple of engineers, ironed out bugs, and reissued the app until it was solid. Over six months they scaled from five engineers to ten, then fifteen, and eventually all fifty. One engineer who was reluctant at first came back after a week calling it “so much better than the old system.”
Moving onto Android future-proofed the whole operation. If an engineer gets stuck, their phone can be controlled remotely to fix the issue, and a lost device can be wiped on the spot. Because every job is saved to the cloud in real time, none of the captured data is ever lost.
Because Motivity replicated the existing system, CHS avoided a costly rebuild. “The only real costs were setting up some new phones and sending engineers out with them. There was no massive relearning.” Just as valuable is the relationship: a responsive, personal team CHS can pick up the phone to whenever something needs fixing.
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