Here’s how Motivity helped Industrial Door Systems (IDS) go paperless, invoice on the same day and add £750,000 in turnover, all while saving roughly 1,000 service hours a month.
We have already helped 1000s engineers across the UK & Ireland to complete more than 4 097 483 electronic job sheets.
Managing Director
Industrial Door Systems (IDS) installs, services and repairs industrial doors, gates, shutters and loading bays across the UK, from the smallest businesses to some of the country’s largest companies, including sole responsibility for Royal Mail. With 100 staff and service engineers to coordinate and same-day service to guarantee, IDS needed to escape a paper-heavy operation. Motivity took them paperless, and the results reached well beyond tidier admin.
Before Motivity, IDS was “paper-mad”. A five-fold T-card system meant engineers trundling back to hand in job sheets, while storing and searching for anything was awful. Money leaked, too: hire equipment left on a customer’s site could cost £400 to £500 a week until someone noticed.
IDS chose Motivity for its professional, step-by-step approach, and for integrating with their Sage 200 accounting software. The system had to be simple for engineers to use in the field. “We trialled it with a couple of engineers and a service manager. After a month we rolled it out to all the engineers, and haven’t looked back since.”
With Motivity linked to Sage 200, IDS now invoices on the same day. Engineers carry out risk assessments on the spot and relay any issues straight to head office, so customers get a prompt quotation and the work can begin. “The fact we get the quotations out the same day makes us look marvellous in the customers’ eyes.”
The time savings add up fast. Half an hour saved per engineer each day comes to roughly 1,000 service hours a month. In the office, 30 customer updates that once took a week are now done in a day, freeing four admin-days a week. A mandatory tick box flags any hire equipment left on site within minutes.
Motivity also tracks when service contracts and installations are due, and when materials arrive. “You know where things are. It is like operating a machine that is well-tuned.” The office runs calmer and more professionally, and the impact is clear: an extra £750,000 in turnover, with the investment set to pay back inside the first year.
The only way to validate and verify Frontu’s use and impact is by looking at what other businesses have to say about us
All information about field service and your industry in one place: find useful tips, trends, and guides on how to run a successful field service business
FIELD SERVICE MANAGEMENT
Arūnas Eitutis
Founder & CEO
FIELD SERVICE MANAGEMENT
Serhiy Tereshchenko
Head of Product
FIELD SERVICE MANAGEMENT
Lina Banaitytė
Senior Account Executive
Join 10,000+ FSM leaders. Subscribe to our monthly expert-led newsletter. We find and report on case studies, success stories and playbooks that are working out there right now.
