When a support agent identifies a problem that needs a mechanic, they can send it to the field with a single click. No more lost data, no more manual entry.
See how this integration can help your business
Bridge the gap between your support team and field technicians. When a support agent in ExpertConnect identifies an issue that requires a mechanic, they simply add a “Service” tag to the chat. Frontu instantly creates a fully pre-filled work order, which appears on the Service Manager’s dashboard ready for approval and dispatch.
Ensure zero data loss and 100% accuracy. The integration automatically pulls the customer name, machine details, and the entire problem description directly from the ExpertConnect chat into the Frontu work order. This removes the need for manual copy-pasting, preventing errors and saving time.
Give your technicians total visibility before they arrive on-site. The integration attaches a summary of the original support chat directly to the work order. Your technician gets the full context of the customer’s problem, so they arrive prepared and don’t need to ask the customer to repeat themselves.
Never let a critical update get buried in an inbox. Beyond chats, Frontu also monitors emails from the manufacturer (OEM) for important machine alerts. When an alert comes in, the integration automatically catches it and converts it into a task for your team.
This integration is a field-tested reality. We are proud to be the first Field Service Management solution in Europe to successfully deploy this integration for John Deere dealers, a success that has been validated by Dojus Agro.