Frontu gives your road management team the tools they need to get things done on time, in a safe and sustainable manner.
Streamline road, street and infrastructure operations and construction projects. Track and manage resources, inventory, assets, and technicians in a single digital system.
With Frontu, all manual processes are eliminated and workers can simply inform management about progress, obstacles, or needs with the click of a few buttons.
The first-time fix rate indicates the percentage of time it takes for a technician to fix a customer’s problem at the first go without any additional help, preparation, or parts.
All vital information in one place. Find customer job history, materials, equipment details and task requirements directly in Frontu app on mobile devices.
Head of Surface Sewage Network Development
Mobile app streamlines road maintenance service management by providing real-time data access, offline syncing, and automatic schedule updates. It enables technicians to view work order histories and documents, while instantly sending reports.
93%
increased job satisfaction
40%
reduction in operational costs
32%
increase in mobile worker productivity
30%
faster response times
Frontu is a Field Service Management solution that has the distinct ability to tailor its infrastructure for different FSM verticals. From task management to fleet management, Frontu can do a lot for your road and street maintenance projects.
Road and street maintenance is an innately mobile sector, with technicians constantly on the move, changing locations. To make operations smoother, you need to track both vehicles and workers, account for factors such as traffic and weather and always give them the fastest route to their job. With our Fleet Complete integration, we can do that and so much more.
Preventive maintenance is the ability to keep resources and vehicles safe from malfunctions ahead of time. Frontu’s ability to store data, produce reports, and have detailed customer profiles, gives your team a transparent picture on maintenance status.
With technicians out in the field, it’s important to know how each task is evolving in real-time without countless phone calls or emails. You can clearly when a task was registered and completed, see customer feedback and have a constant line of communication with your field workers.
The old business saying of “time is money” still holds up. The faster technicians are informed about a new task, task changes or a new route, the more effective their response and productivity will be. Frontu gives you the opportunity to set custom alerts and notifications to ensure better reaction time.
What is a field service management system?
A field service management software is a technician-first digital system designed to take care of a company’s resources and employees, that work outside headquarters, company premises, or on the client’s property. A digital solution helps gather information from different departments into one system where both employees and management can plan tasks, track assets, and assess the company’s progress.
Who uses field service management software?
FSM software is designed for field service companies to manage their front-line workers better. Any size business can benefit from digital solutions like field service management systems as such tools give you more control of service operations.
How can customers follow tasks, history and send task requests?
Your customers can easily, with very few simple steps, send you a task request. But make sure your customers have access to the Customer platform, which can be used as an app or web. Customers can follow a live task status, history, and change information about a specific location (object) or contact person on the platform.
Can I add additional columns or fields to a task?
Yes, we offer a Custom Field feature that is available for Pro plan users. It allows adding custom fields to each task. You can find more information here.
How can I solve an issue when a customer is not on the site, but we need a signature to finish a task?
We recommend you try our remote signature feature, which enables your customers to sign tasks wherever they are. For this, customers can use the QR/NFC tag functionality, scan the code when they are available and sign the task using a digital signature. You can request a customer signature via email or Customer Platform.
Can technicians work with no internet connection?
Yes, as you can’t predict the course of many field service tasks, we optimized our solution to be used online and offline. Most of our customers work in places where there is no internet connection, or it is limited. You can use the app in offline mode, and when the connection is restored, the system will automatically add updates. Read more.
What devices should I use?
Frontu supports mobile phones and tablets with the Android operating system. You can download and install our app on your frontline workers’ devices and use the backend coding for the management team. Here we give more in-depth information about device specifics.
Do you provide onboarding to use the Frontu solution?
We provide team training and onboarding to ease your journey to digital field service management. In addition, on our app and web, you can find an online live chat to ask questions, our library, and know-how resources.
What languages does Frontu support?
For now, we support English, Ukrainian, Estonian, Latvian, Lithuanian, Finish, Russian, Spanish. But we never stop improving and keep updating our language list.
How can I get a demo?
You can request a meeting with our representative to do a quick tour of system functionalities to learn how to use them. If a trial account is needed, our representative will help to set it up for you. You can request a demo meeting here.
Can we integrate Frontu with our existing in-house systems?
We have experience with different integrations, and for that, we provide API documentation. In many cases, it’s enough for customers to do integration without our help.
Do you have business intelligence analytics?
We have a general dashboard to get an overall picture of what is going on with your business. However, bigger companies use our Microsoft Power BI add-on to create reports and dashboards they need.
How much does Frontu cost?
The cost varies depending on Your needs. You can always navigate to the Pricing page found at the top of our website to find a detailed breakdown of our fees.
Is it possible to integrate with CRM or ERP software?
Yes, the integration is possible with external CRM or ERP.
Is there any support after I buy a Frontu plan?
Yes, our live customer support is available between 9:00 – 17:00 (EET).
Also, you can always use our Help Center. Support from the app is available if you go to Menu > “Chat with a person”
What device specs do you recommend for optimal use?
Minimal system requirements are:
The only way to validate and verify Frontu’s use and impact is by looking at what other businesses have to say about us
