The telecommunications and broadband industries keep our digital lives ticking on – Frontu is the engine that makes it all possible. Frontu is the FSM software that simplifies broadband field service operations.
Digitise all operations through a single app, including communication with field service technicians and even customer relationship management.
With Frontu, all manual processes are eliminated and workers can simply inform management about progress, obstacles, or needs with the click of a few buttons.
The first-time fix rate indicates the percentage of time it takes for a technician to fix a customer’s problem at the first go without any additional help, preparation, or parts.
All vital information in one place. Find customer job history, materials, equipment details and task requirements directly in Frontu app on mobile devices.
Mobile app streamlines broadband service management by providing real-time data access, offline syncing, and automatic schedule updates. It enables technicians to view work order histories and documents, while instantly sending reports.
93%
increased job satisfaction
40%
reduction in operational costs
32%
increase in mobile worker productivity
30%
faster response times
Frontu has designed a variety of tools and features that support the diverse and dynamic nature of the broadband industry. From asset, fleet and warehouse management to tracking your workforce’s productivity, Frontu is an all-in-one platform for new-age field service management.
Double-bookings, arriving late due to traffic, last-minute changes and missing deadlines are all byproducts of inefficient scheduling. With Frontu, you can track the location of vehicles and technicians, use the calendar to have an overview of all tasks and update task information in real-time so technicians are always in the know.
A broadband field service software surely needs the Internet to work, right? Not necessarily. The team at Frontu understands the remote nature of the broadband field technicians occupation which means that while the solution needs to be digital it can’t be reliant on Internet coverage. Technicians can keep working on the Frontu app in off-the-grid locations, making the most of the powerful offline feature.
Frontu is not merely a tool that helps you manage workflows, optimize routes, and centralise operations – it’s a foundational piece for business success and development. The ability to extract data, analyse it and present it in a digestible manner, allows your broadband business to make smarter, data-based decisions. Frontu is a business strategy tool as much as it is a project management software.
Frontu plays well with other software. Our mission was to create a field service ecosystem that other solutions can plug into in order to customise and elevate your user experience. From Power BI and Google Sheets, to Fleet Complete and Zapier, Many of our broadband users have integrated with Odoo, a suite of open source business apps that cover areas such as CRM, eCommerce, accounting, inventory, point of sale, and more.
Managing inventory becomes a whole lot easier with the warehouse add-on. Control all your equipment in real time and help your workforce to select the material or equipment from the warehouse while on the field of work. Technicians can also see the remaining number of each item left in the warehouse.
What are the broadband industry’s main operational challenges?
The broadband and telecoms industry is facing operational challenges in areas such as service configuration, invoicing, order fulfilment, and payments due to the wide array of products and customized solutions. Operational managers have more and more on their plate and need more help from digital tools.
How big is the broadband industry?
The market size value in 2021 was estimated at USD 385.28 billion and is projected to reach USD 706.94 billion by 2028.
What is broadband software?
Broadband technicians and distributors have difficult and demanding jobs. They do anything from installation and maintenance to the repair of telecommunication systems. Fortunately, Frontu’s broadband field service management tools can help with making those tasks much easier. Broadband software can deliver a variety of features and tools to simplify broadband operations.
How can customers follow tasks, history and send task requests?
Your customers can easily, with very few simple steps, send you a task request. But make sure your customers have access to the Customer platform, which can be used as an app or web. Customers can follow a live task status, history, and change information about a specific location (object) or contact person on the platform.
Can I add additional columns or fields to a task?
Yes, we offer a Custom Field feature that is available for Pro plan users. It allows adding custom fields to each task. You can find more information here.
How can I solve an issue when a customer is not on the site, but we need a signature to finish a task?
We recommend you try our remote signature feature, which enables your customers to sign tasks wherever they are. For this, customers can use the QR/NFC tag functionality, scan the code when they are available and sign the task using a digital signature. You can request a customer signature via email or Customer Platform.
What devices should I use?
Frontu supports mobile phones and tablets with the Android operating system. You can download and install our app on your frontline workers’ devices and use the backend coding for the management team. Here we give more in-depth information about device specifics.
Do you provide onboarding to use the Frontu solution?
We provide team training and onboarding to ease your journey to digital field service management. In addition, on our app and web, you can find an online live chat to ask questions, our library, and know-how resources.
What languages does Frontu support?
For now, we support English, Ukrainian, Estonian, Latvian, Lithuanian, Finish, Russian, Spanish. But we never stop improving and keep updating our language list.
How can I get a demo?
You can request a meeting with our representative to do a quick tour of system functionalities to learn how to use them. If a trial account is needed, our representative will help to set it up for you. You can request a demo meeting here.
Can we integrate Frontu with our existing in-house systems?
We have experience with different integrations, and for that, we provide API documentation. In many cases, it’s enough for customers to do integration without our help.
Do you have business intelligence analytics?
We have a general dashboard to get an overall picture of what is going on with your business. However, bigger companies use our Microsoft Power BI add-on to create reports and dashboards they need.
How much does Frontu cost?
The cost varies depending on Your needs. You can always navigate to the Pricing page found at the top of our website to find a detailed breakdown of our fees.
Is it possible to integrate with CRM or ERP software?
Yes, the integration is possible with external CRM or ERP.
Is there any support after I buy a Frontu plan?
Yes, our live customer support is available between 9:00 – 17:00 (EET).
Also, you can always use our Help Center. Support from the app is available if you go to Menu > “Chat with a person”
What device specs do you recommend for optimal use?
Minimal system requirements are:
The only way to validate and verify Frontu’s use and impact is by looking at what other businesses have to say about us
