From paper to profit: Dotnuva Baltic’s 5x faster service with Frontu
Here’s how Frontu enabled Dotnuva Baltic’s field-service team to work five times faster and lift gross profit by 30 percent.
We have already helped our clients from 16 countries to complete more than 40 million tasks.
Our established partner Dotnuva Baltic at a glance
What Dotnuva Baltic says
Frontu has made task management like five times faster, and our gross profit actually went up by 30%.
Jonas Baltaduonis
Head of Spare Parts and Service departments
Collaboration between different teams is now smoother and more efficient.
Oļegs Rimars
Chairman of the Board
How Frontu helped Dotnuva Baltic
Dotnuva Baltic is a leading agricultural machinery dealer and service provider. With 300 employees across three countries, paper-based processes were slowing down their workflow. Essential processes like invoicing took up to two weeks. Furthermore, retrieving equipment service history was a slow, difficult task. They needed a digital solution to streamline their operations.
Managing a complex service operation with manual tools
Before adopting Frontu, Dotnuva Baltic’s large team relied on an old, analogue system. They were using paper documents, Excel spreadsheets, and even had a physical task board. Simple tasks like collecting and organising job reports could take up to two weeks to complete. Finding specific service information required digging through piles of physical paperwork. This manual approach created major bottlenecks in their workflow. The key challenge was finding a digital solution that could integrate with their CRM and Axapta systems.
A fully integrated digital service platform
In 2017, Dotnuva Baltic implemented Frontu to digitise its entire service management process. The platform was fully integrated with their CRM and Axapta systems. Frontu created a single, unified digital environment for all service-related tasks. A key feature of the solution is keeping full service histories for each machine. Now, when a used tractor is sold to a new client, its full maintenance record is instantly available. This function saves technicians a lot of time on repairs. They don’t have to diagnose known issues from the beginning.
A 30% increase in gross profit
Frontu’s impact on Dotnuva Baltic’s operations has been transformative. The team reports five times faster task management, and the company’s gross profit went up by 30%. The invoicing process is now consistently completed on the same day the work is finished. This automation has reduced manual work, improved collaboration, and increased customer satisfaction. The system is now a vital part of their daily operations. It speeds up the service process and boosts profits.
Integrations
Integrations open up additional process optimization possibilities and allow you to seamlessly blend Frontu in your workflow
Simple, transparent pricing
Be among the leading field service companies in heavy equipment, HVAC, vending, facility management, security, and utility industries around the world
Professional
39 €/mo
Billed annualy
- Minimum 5 seats
- Offline mode available
- Unlimited jobs and time tracking
Most popular
Premium
49 €/mo
Billed annualy
- Minimum 15 seats
- Unlimited jobs and time tracking
- Custom fields
Enterprise
Custom
Billed annualy
- Minimum 50 seats
- Custom fields
- Single-Sign-On
We offer discounts for large teams! Contact our sales team.
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