Lithuanian Post case study: modernising delivery of 33 million letters
Here’s how Frontu helps a thousand of Lithuanian Post’s mailmen make 33,000,000 deliveries each year.
We have already helped our clients from 16 countries to complete more than 40 million tasks.
Our partner Lithuanian Post at a glance
How Frontu helped Lithuanian Post
“Lietuvos paštas” has over 4,260 employees. It delivers more than 30 million letters each year. As part of the “Future Postmen” modernization project, over 1,000 postmen got new digital tools. Frontu (formerly Tasker) has helped change the postman’s daily routine, making their work easier and more organised.
Increasing productivity and reducing errors
The core challenges for Lithuanian Post were rooted in its manual approach. Delivering mail is an error-prone process, and relying on paper waybills was inefficient. Postmen also offered additional payment collection and press subscription services, which were difficult to track. Without a digital system, it was impossible to monitor the daily workload in real time, and resource allocation was ineffective.
Digitising the daily workflow
Frontu helped digitise the entire process. First, we limited the need for human intervention in planning and scheduling tasks. By replacing paper waybills, the possibility of errors was drastically reduced. The new system also included remote management of the mobile work tablets using the Samsung Knox app. The postmen’s devices are now easier to maintain and faster to service.
Real-time monitoring and efficiency
Frontu gives the team at Lithuanian Post clear visibility of their workload at all times. Now they can allocate resources more efficiently across their large workforce. Management can make sure that all postmen are able to complete as many deliveries as possible. Digitalisation has maximised the productivity of the entire operation.
A better customer experience
The digital transformation has turned postmen into mobile service centers. Customers can now sign for a package on a tablet and request returns online. They can also complete other transactions, such as paying bills or ordering subscriptions, right at their doorstep. This creates a smoother, more convenient relationship and elevates the level of service provided.
Integrations
Integrations open up additional process optimization possibilities and allow you to seamlessly blend Frontu in your workflow
Simple, transparent pricing
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