Here’s how Genys’ upgrade to Frontu eliminated time-consuming paperwork and centralized the flow of new tasks to accelerate technician response times.
We have already helped our clients from 16 countries to complete more than 40 million tasks.
Head of Service Department
Technician
Filling out paper-based service reports was slowing down technicians’ workflow. Genys was looking for a solution to minimise paperwork and centralise new task flow. Adopting Frontu allowed them to achieve just that, significantly reducing technician response times.
Having 100+ employees, Genys struggled with slow workflow pulling focus from hands-on work. Technicians wasted time on service reports instead of tackling critical maintenance tasks. This manual process caused delays and disrupted the entire service cycle. The key challenge was to reclaim lost time for high-value technical tasks.
Genys replaced their 35-year-old paper-based system with Frontu, becoming a fully digital operation. Technicians in all six regions now use a mobile app to fill out and submit all service reports. By removing paperwork, Frontu allows them to concentrate on their actual work.
Frontu has completely transformed task management for Genys. Customers can now create and manage jobs directly in the app. Having all information in one place, technicians can prepare ahead and respond faster. This clear communication and easy data access help the team work more efficiently. It turns a complex process into a smooth workflow. As Laimutis says, “it helps us get the job done faster and with less effort.”
Integrations open up additional process optimization possibilities and allow you to seamlessly blend Frontu in your workflow
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VÄLITÖÖDE JUHTIMINE
Serhiy Tereshchenko
Head of Product
VÄLITÖÖDE JUHTIMINE
Arūnas Eitutis
Founder & CEO
VÄLITÖÖDE JUHTIMINE
Arūnas Eitutis
Founder & CEO
