How Baltic Agro Machinery saves 1,200 working hours annually
Here’s how Frontu helped Baltic Agro Machinery save 1,200 working hours every year by optimising the workflow of 25 service teams.
Here’s how Frontu helped Baltic Agro Machinery save 1,200 working hours every year by optimising the workflow of 25 service teams.
We have already helped our clients from 16 countries to complete more than 40 million tasks.
Baltic Agro Machinery sells and services professional construction and agricultural machinery. In this business, fast technician dispatch is crucial. A simple equipment hiccup can bring an entire project to a standstill. Frontu has helped Baltic Agro Machinery streamline their day-to-day workflows.
The main challenge for Baltic Agro Machinery was a lack of clarity in its day-to-day operations. It was difficult to know who was doing what and how long each task was taking. The company needed an efficient way to plan workflows and distribute tasks to its technicians. Relying on paper documents often led to mistakes from unclear handwriting. Lost or misplaced physical documents were causing further delays.
Frontu offered a way to manage their 25 mobile service teams. These teams handle regular maintenance and emergency repairs. The platform lets them assign tasks to mechanics in various cities. They can also check specialists’ availability days ahead. Putting all internal communications on a single platform gave them the order and control they needed.
Using Frontu resulted in the 100% digitisation of all work. Eliminating paper not only saved money but also reduced the number of mistakes caused by handwriting. The company can now generate and send a digital report to the client as soon as the work is done, creating a clear and permanent audit trail.
The new system was an instant success with customers. When a client sends a request, a task is created instantly in Frontu. The customer can then log into the system to see when the technician will arrive, follow the task timeline, and view a detailed report of the work. This grants customers full transparency and better communication throughout the entire service process.
Integrations open up additional process optimization possibilities and allow you to seamlessly blend Frontu in your workflow
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Arūnas Eitutis
Founder & CEO
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Serhiy Tereshchenko
Head of Product
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Lina Banaitytė
Senior Account Executive