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Ensure customer service transparency and reduce human errors. Frontu Customer platform allows creating a customer role where your clients can register and manage tasks to speed up the service and improve communication with field workers.
Ditch filling out the same information over and over again. All you need to do is choose the template’s name to create a new task window and allow the information to be filled in automatically.
Use the QR/NFC scanning option to get the latest updates about tasks, items, locations, and more. Scan information directly from an object (money bag, ATM, or a building that needs to be patrolled) and register it on the system.
Never miss out on materials or other important details. Each task allows you to add additional information about necessary or used supplies to make sure your team is always prepared and has all the tools they need to perform excellent service.
Take photos and add notes to provide clear information about a task or issue. Our system allows taking and attaching photos, drawing on them to clarify the place of a failure, and adding remarks or other notes.
Divide larger jobs into smaller tasks. The checklist feature allows marking each step towards finalizing the task. This way, even the most challenging job won’t seem too hard to handle.
Bring clarity to your security operations. Create custom status tags to filter tasks and notify others about the task progress.
See what people using Frontu have to say
We improved service operations by 30% while using Frontu
We saw an instant improvement in reaction time to service calls, more jobs done by one technician due to better planning, access to the full history of finished jobs, fast invoice delivery, and considerable saving on paper.
Roberts Lukss – Technical Director at SIA GRIFS AG
Control security guards or cleaning staff who have to patrol through perimeter or do shift cleaning/guarding.
Plan your routes and collect money from objects by scanning QR/NFC codes on the bags. The add-on improves service efficiency and prevents mistakes, lost items, and delays.
Yes, we have experience in integration with different solutions. If your fleet management system integration allows sending data, we will convert it into comprehensive reports.
Yes, when adding material to a task, it is possible to see the price. You can also add prices for jobs and traveled kilometers using the route and price calculation feature.
Yes, as you can’t predict the course of many field service tasks, we optimized our solution to be used online and offline. Most of our customers work in places where there is no internet connection, or it is limited. You can use the app in offline mode, and when the connection is restored, the system will automatically add updates. You can find more information here.
Don’t worry – we’ve got you covered. The app automatically calculates each technician’s working hours. The only thing you have to do is open a working time report, select a specific employee and the time period to download it. Later on, these records can be transferred to a bookkeeper if needed or used to create bonus programs.
Depending on your chosen plan, you will have a limit per user, but you can increase it anytime you want. But we ensure you that the storage limit will not be easy to reach – you can try it for yourself.
In the task section at the top of the page, you will find a periodic task field. Click on it to select a customer, object, and technicians that will be responsible or relevant to this task. Then you just need to configure recurrence settings. You can read more about it here.
When you log in to your account, go to the Customers section. There, you can manage, archive, or edit customer information and add custom fields to match the customer and job specifics. You can read more about it here.
You can import data from other systems and platforms based on the integration you use. To start the process, log in to your account, go to the settings at the top right corner of the dashboard and select data import. Then you can choose what data you wish to import and customize your selection accordingly. You can read more about it here.
Yes, in the app, there is a tab called Object history where technicians can see all tasks and updates that were done in a particular object. History reports prevent miscommunications and misunderstandings.
If you have other questions on our pricing and plans, contact us via chat!
